innkeeping: Our First Bad review :-(

[MRCALLHN@aol.com]

No politics to this one but we've just received our first bad review via
mailed in comment card. We've been open since December and have had many 
rave
reviews. I knew it would come someday and that it would be a good chance 
for
learning and improvement and that I would deal with it constructively and
maturely and all that blah, blah, blah. . . but Wow! . . . it hurts doen't
it?! How come all the great reviews don't seem so important?! They 
complained
that our French Toast a L'Orange was made with Italian bread and that we 
used
frozen sausage (We don't use it enough and aren't big enough to buy fresh 
. .
. it would go to waste. But we do use a very good brand!) I know that 
there's
always a few people that won't be happy but we really try so hard to make
everything wonderful for people (our place is a very nice fully restored 
1740
colonial tavern that we've practically sold our souls to the devil for as
well as hammered many a thumb to turn into an beautiful and welcoming 
inn).
I'm trying very hard not to be overly-sensitive about it but doesn't it 
just
feel like you put your whole heart and soul (the part the devil didn't 
get!)
into your inn and then you just put it out there and hope people will 
approve
and love it?! I'm sure all you long-on-experience innkeepers out there
probably think I'm a little daft and I'm sure in a few years something 
like
this won't bother me so much. . . but thanks for listening anyway. . . I 
feel
much better! :-)