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I would tell them that our cancellation policy means that they forfeit the gift certificate if they do not cancel outside of our cancellation period. In other words, it becomes void. If you tell them that up front, they are REAL sincere about the booking. Ken -------------------------- Ken Hayes & Eric Lagasca Hill House Bed & Breakfast 1113 E. John St. Seattle, WA 98102 email: hillhouse@uspan.com WWW Page: uspan.com/hillhouse (206)720-7161 Business phone (206)323-0772 Fax
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