Re: innkeeping: disputed charges

[Jball54@aol.com]

I do have some "high-profile" weekends, but this dispute was for just a
normal, rather slow time. My bust weekends are always no problem to 
rebook,
therefor not having to charge the guest for a last minute cancellation. I
state my policy over the phone, have it clearly stated on my brochure and
clearly stated on my confirmation. I don't see how the credit card company
can side with the guest if it is all stated on all paperwork??!! The 
deposit
was taken in advance, then each day as I was not able to rebook I put in 
the
charge for that day. I tried my best to rebook but it didn't happen - 
WHAT TO
DO??
I haven't heard anything back from the card processer yet so maybe I won 
this
time??
Carole Ballard
Thurston House