Re: innkeeping: Late phone calls for guests

[Hersey House B&B <herseybb@mind.net>]

At 18:46 5/4/1998 -0500, you wrote:
-->After two years in business I am starting to have a problem with guests
-->receiving phone calls after 10:00 pm.  These are not necessity calls,
just

[snip]

I can offer you two possibilities for solving this problem.

The first one, which we did, is to install a telephone system which can
answer and route call without bothering you.  We do this after 10PM, and 
it
never even rings our phone unless the caller presses the emergency code,
which is in the greeting.  The caller can dial the guest room extension 
and
get routed through auto-magically.  Disadvantages - expensive, complex, 
and
requires phones in the rooms, which sounds like it won't work for you.

Second possibility - This one is used by another inn in our area who has a
one line radio phone system.  They don't answer the phone after 10PM.  Not
ever.  It just goes to voice mail.

You have to decide how important that good night's sleep is and draw the
line in the sand where you want it.

Paul

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Hersey House
451 N. Main St.
Ashland, Oregon   97520
http://www.mind.net/hersey
mailto:herseybb@mind.net
(541) 482-4563
(541) 488-9317 (fax)
(888) 3HERSEY (toll free)
(800) 482-4563
Paul and Terri Mensch, Innkeepers





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